FAQ

Can we integrate without building anything? Yes — CSV in, and read-only tracking via reports. Webhooks/API can come later without redoing anything.

We can't receive webhooks (corporate network). Are we stuck? No — the poll API delivers the identical event stream by cursor. Many orgs start polling and add webhooks later.

Do you collect cash? No. Your borrowers pay on your rails only (how money flows); the partner app removes the cash option on your cases entirely.

What if a borrower pays us directly while a case is active? Call recall — the case closes cleanly and any assigned partner is stood down immediately. Your daily fullSnapshot: true push is the safety net for missed recalls.

A webhook says payment.collected but the amount differs from the partner's claim. The webhook carries the operator-verified amount (Mode A) or your confirmed amount (Mode B) — it is the booking truth by construction.

We missed some webhooks during an outage. Nothing is lost: exhausted deliveries stay replayable for 30 days, and the poll API replays the full stream by cursor.

Can the same loan be sent twice? Safely, yes — re-sending updates the existing case; duplicates are structurally impossible (reliability).

How fresh is GET /cases/{loan}? Read-your-writes: it always reflects every event already emitted to you.

Support

• Integration engineering: your named integration contact (assigned at onboarding) — include the X-Request-Id of any failing call.
• Delivery-failure alerts go to your registered technical contact automatically.
• Security disclosures: [email protected].